Privacy Policy

Last updated: September 2026

WOD21 ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit or shop at WOD21, we may collect the following information:

Personal identification: Name, email address, phone number, billing and shipping address
Payment information: Payment card details (processed securely via our payment providers — we do not store card details)
Order information: Products purchased, order history, and transaction details
Device and usage data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your orders, returns, and enquiries
Send marketing emails and promotions (only if you have opted in)
Improve our website and customer experience
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

Payment processors (e.g. PayPal) to handle transactions securely
Courier and logistics partners to fulfil and deliver your orders
Analytics and marketing platforms to improve our services

All third parties are required to handle your data in compliance with applicable privacy laws.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our site.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@wod21.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are encrypted using SSL technology.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.