Returns & Refunds Policy
Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Eligibility
We accept returns within 14 days of the delivery date, provided the item is:
- Unused and in its original condition
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
The following items are non-returnable:
- Opened or used supplements
- Hygiene-sensitive products (e.g. mouth guards, resistance bands used in contact with skin)
- Items marked as final sale
How to Initiate a Return
- Email us at support@wod21.com with your order number and reason for return.
- Our team will respond within 24 hours with return instructions.
- Ship the item back using a trackable courier service. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the credit.
Exchanges
If you'd like to exchange an item (e.g. different size or colour), please contact us and we'll do our best to accommodate your request, subject to stock availability.
Faulty or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at support@wod21.com with photos of the item and your order number. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any returns or refunds queries, reach out to our team at support@wod21.com. We aim to respond within 24 hours, Monday to Saturday.